Returns & refund policy

Return window

You may request a return within 30 days of delivery. Items must be unworn, unwashed, in their original packaging and with all tags and hygiene liners attached.

Hygiene exclusions

For health and hygiene reasons we cannot accept returns of intimate apparel that has been worn, washed, or had its hygiene liner removed. This does not affect your rights in respect of items that are faulty or not as described.

How to return an item

• Email support@luminexislabs.com with your order number and the items you wish to return.
• We will confirm eligibility and send you a return authorisation and return address.
• Pack the items securely with the authorisation included and ship them back to us.

Return shipping costs

Return shipping is paid by the customer unless the item is faulty, damaged in transit, or was sent in error, in which case we cover the cost.

Refunds

Once your return is received and inspected, we will notify you of the outcome and issue any refund within 5–10 business days to the original payment method. Original shipping charges are refunded only where the item was faulty or sent in error.

Exchanges

The quickest way to change a size or color is to return the original item for a refund and place a new order. Tell us in your email if you would prefer a direct exchange and we will arrange it subject to stock.

Faulty items

If a garment arrives faulty or develops a manufacturing fault, contact us with photographs and your order number. We will repair, replace or refund it.

Cancellations

Orders can be cancelled at no cost before they are dispatched. Email us as soon as possible with your order number.

Contact

Luminexis Labs LLC, 1529 Denman Ave, Coshocton, OH 43812 · +1 440 375 9640 · support@luminexislabs.com